STORE POLICY
🤝 Customer Care
We’re here to support you and your pet every step of the way. If you have any questions about our products, need help choosing the right flavour, or want advice on serving Sniff & Eat, you can reach us at support@sniffandeat.com.au.
We aim to respond to all enquiries within 24–48 hours on business days. Our mission is to make mealtime easy, joyful, and stress-free — and that includes your experience with us.
🔐 Privacy & Safety
Your privacy and personal information are important to us. All data collected through our website — including email, shipping details, and payment info, is handled securely and in accordance with Australian privacy laws. We use industry-standard SSL encryption to protect your data and do not share your personal details with third parties, except for processing your order or legal compliance.
🏪 Wholesale Inquiries
Interested in stocking Sniff & Eat in your clinic, pet store, or retail space? We offer competitive wholesale pricing, low minimums, and full onboarding support — including display boxes, printed materials, and samples.
Visit our Retail Wholesalers or contact us at sales@sniffandeat.com.au to request our latest price list, starter kit, or to open a wholesale account.
💳 Payment Methods
We accept a range of secure payment methods including:
-
Visa, Mastercard, and American Express
-
PayPal
-
Apple Pay / Google Pay
-
Direct Bank Transfer (for wholesale or bulk orders only)
All payments are processed securely at checkout.
Wholesale invoices are issued with 14 or 21 day payment terms upon approval.
TERMS & CONDITIONS
1. General Overview
This website is owned and operated by EB Commercial Trading Pty Ltd, trading as Sniff & Eat. These Terms & Conditions apply to all users, including browsers, vendors, customers, and wholesalers. By accessing or purchasing from this site, you agree to be bound by these terms, our Privacy Policy, Shipping Policy, and Returns Policy.
2. Product Use & Disclaimer
Sniff & Eat products are formulated as nutritional food toppers and are not intended to diagnose, treat, cure, or prevent any disease. All pets are unique, and we recommend consulting your veterinarian before introducing any new supplement, especially if your pet has allergies, medical conditions, or is on a prescription diet.
3. Orders & Fulfilment
All orders are subject to acceptance and availability. Once your order is confirmed, you will receive an email with tracking details. We reserve the right to cancel or refuse an order for any reason, including stock unavailability, suspected fraud, or pricing errors.
4. Pricing & Payment
All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated. We accept major credit cards, PayPal, Apple Pay, and Google Pay. Wholesale partners may be offered invoice terms, subject to approval. We reserve the right to change prices at any time.
5. Shipping
We dispatch orders within 1–2 business days. Shipping timeframes vary by destination and carrier. For full shipping terms, including free shipping eligibility and international delivery, see our Shipping Policy.
6. Returns & Refunds
We accept returns on unopened, unused items within 30 days of delivery. For change-of-mind returns, the customer is responsible for return shipping. Refunds will be processed to the original payment method. For faulty or damaged goods, contact us within 7 days of receipt. View our full Returns Policy for more info.
7. Intellectual Property
All content on this website; including logos, product images, text, and packaging designs, is the intellectual property of Sniff & Eat or its licensors. It may not be reproduced, copied, or used without written permission.
8. Wholesale & Clinic Accounts
By registering as a wholesale or veterinary partner, you confirm that you are a valid retail or clinical business. Wholesale pricing and terms are confidential and may not be shared publicly. We reserve the right to suspend or terminate accounts that violate these terms.
9. Limitation of Liability
Sniff & Eat shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website. Use of our products is at your own risk, and we do not guarantee outcomes related to appetite or pet health.
10. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes arising under these terms will be resolved in accordance with Australian consumer law.
11. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. It is your responsibility to review them periodically. Continued use of the website after changes constitutes acceptance of the revised terms.